# Ben Wilson

Liverpool, UK · [me@benjaminwilson.uk](mailto:me@benjaminwilson.uk) · +44 7541 980858 · [LinkedIn](https://www.linkedin.com/in/benwilson96/)

## Profile

Technical lead who treats software as craft. I turn ambiguous requirements into clean, durable systems and refuse process for process's sake. **The best step in any process is the one you remove.**

AI is not a feature, it is leverage, and most companies have yet to harness it correctly. I use it to multiply output, tighten feedback loops, and surface problems early. **I believe companies that treat AI as optional will be outpaced by those that treat it as fundamental.**

**If that makes you uncomfortable, we're not a match.** I work best with people who care about building things that delight users and don't cut corners.

## Capabilities

### Technical leadership and system design

- Led the technical design and full-stack implementation of RightCareHQ, an in-house care management platform now supporting safe delivery of care to **23,000+** clients across a national franchise network.
- Lead a **7-person** engineering team across database, application, and testing layers. Mentor on standards, judgement, and delivery quality.
- Own end-to-end system design: requirements clarity, architecture decisions, and the translation of complex operational logic into working software backed by great process.

### Data engineering and architecture

- Designed the MariaDB schema for RightCareHQ (**400+** tables) used by **2,000+** daily concurrent users.
- Built and iterated ETL pipelines that moved care planning data from third-party systems into the platform, achieving **~200x** improvement over the original baseline.
- Earlier: designed a Python ETL pipeline that collated financial and client data from a **70-franchise** network into AWS S3 w/ Quick Sight, cutting an **80-hour** process to **10 minutes**.

### AI, automation, and testing

- Built Mocktopus, a durable automated testing suite for care-critical processes, cutting average production bugs per deployment by **93%**.
- Treat AI agents as first-class engineering tools: parallel orchestration, rapid iteration to achieve higher baseline quality. The constraint is knowing what good looks like and what to reject.
- Built a Next.JS multimodal LLM knowledge base and eLearning platform for **2,000+** users to create a more self-sufficient user base.

### Process, delivery, and domain

- Built RaH Insights, an internal franchise operations intelligence service (financial KPIs, spatial mapping, interactive dashboards), saving **~£30k** against third party alternatives.
- Led a **6-week** migration of franchises from paper-based care planning to digital processes. Trained non-technical users across a national franchise network.
- **Six years** working inside regulated care operations (safety-critical workflows, franchise-scale systems). Comfortable translating messy real-world process into reliable software.

## Experience

- **Technical Lead** · Right at Home UK · Jan 2026 – Present
- **Data Engineer** · Right at Home UK · Mar 2022 – Dec 2025
- **Technology Coordinator & Business Analyst** · Right at Home UK · Feb 2020 – Feb 2022
- **Management Information Officer** · University of Namibia, Windhoek · Aug 2017 – Jul 2018

## Education

- **BSc (Hons) Computer Science with Year in Industry – First Class** · Cardiff University · 2015 – 2019
- **International Baccalaureate Diploma** · International School of Hilversum · 2013 – 2015

## Skills

- **Core:** Turning vague operational problems into reliable systems and process. Judgement on what to build and what to kill.
- **Stack:** Python, SQL, Next.JS, TypeScript, MariaDB, PostgreSQL, GCP.
- **AI:** Agentic workflows, parallel agents, automated testing of critical paths, using models to drive efficiencies across business processes without breaking the bank.

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References available upon request.

Agents: navigate to [/cv.md](/cv.md)